Popular Questions
Why is my Rechargeable Refill is Not Full? The amount of liquid in each rechargeable cartridge varies depending on the number of protection hours. For our larger cartridges, a 40-hour refill will be completely full, while a 36-hour refill will have slightly less liquid. For our smaller cartridges, the 18 hour will be about ½ full, the 12 hour will be about ¼ full, and the 8 hour will be just below ¼ full. Please click here for a visual chart of all refill levels.
How do I light my Patio Shield? Watch this helpful video to learn how to use your Patio Shield and discover other useful tips. Please note that due to environmental factors, your refill mat may change color sooner than the expected four hours. Continue using it until the full four-hour duration has passed.
Where can I purchase a LIV System? Work with a Thermacell Professional Partner to get the customized LIV On Demand Repellent System of your dreams. Using a Thermacell Professional Partner lets them get dirty and lets you focus on how to spend your summer. To be connected with a professional in your area, click here and fill out this form.If you are a homeowner and want to purchase and install it yourself, it is available only on on our site.If you’re a professional interested in adding LIV to your mosquito control lineup, fill out the form here.
What are the main ingredients in Thermacell products? Our products contain active ingredients that repel mosquitos and inactive ingredients that assist with their release into the air. Our rechargeable platform repellent cartridges use metofluthrin as the repellent active ingredient. The fuel powered repellers use allethrin as the active ingredient.
What are the types of mosquitoes do Thermacell products repel? Thermacell products repel against various species of mosquitoes. We have tested our product against the Western Africa, Asian Tiger, Yellow Fever, mosquitoes and found it to be effective against all of them. If traveling to regions where malaria is present, then we recommend speaking to your physician about malaria prophylaxis prior to leaving.
Can I use Thermacell in the rain? Do not expose Thermacell appliances or mats to rain. Their effectiveness may be diminished. If your Thermacell device does gets wet, please ensure it is fully dry inside and out before your next use.
Can I use Thermacell in windy conditions? In breezy weather, place the unit upwind of your location so that the repellent is carried by the wind into the area you want to protect. Thermacell may be less effective on very windy days, although mosquitoes aren’t typically out when it is very windy.
Can I use Thermacell repellers indoors? Thermacell products are for outdoor use only and should not be used in enclosed spaces. You should always follow label use instructions.
Can I use Thermacell products in high altitudes? Our products have the following altitude limitations:The mat and fuel powered products products (Handhelds, Lanterns, Patio Shield) have an altitude limitation of 4,000 ft.The Backpacker product has an altitude limitation of 7,000 ft.The Rechargeable repellers (Radius, E55, EX55, E90 and E90X) have no altitude limitations.LIV Smart Repellent System has no altitude limitations.We hope this helps answer your question, please feel free to contact us if you have any further questions.
Can I bring Thermacell products on a plane? Thermacell Fuel/Mat powered products can not be taken on a passenger aircraft. We typically suggest that you bring your Thermacell repeller and the mats with you, but purchase the fuel cartridges at your destination, if possible. Please, click here for a list of retailers in the United States or Canada.Our Rechargeable/battery powered products(Radius, E-Series, EX-Series, EL-Series repellers) and Backpacker can be taken on aircrafts. The FAA recommends any devices containing lithium-ion batteries be carried in a carry-on luggage. It is important to ensure that the repeller is powered off and protected so that the repeller is not accidentally activated. For more information please visit the FAA website.
Are Thermacell products considered toxic? The Thermacell product may be toxic to mosquitoes and if they are confined in the protective zone. The science and data on our ingredients indicate that they should not be of concern, as used the Thermacell product, for people or pets. Thermacell’s extensive data is thoroughly reviewed by the US EPA and multiple other regulatory agencies around the world in the product approval process. You should always use the product according to label instructions.
LIV Support Page Click here to visit the LIV support page.